Privacy Policy

Privacy Policy

Last updated: September 23, 2026

DECKAUD operates deckaud.com and the related store, content, features, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, make a purchase, or communicate with us.

DECKAUD is powered by Shopify, which provides the ecommerce platform we use to offer the Services. If this Privacy Policy conflicts with our Terms of Service on a matter involving the collection, use, or disclosure of personal information, this Privacy Policy controls for that matter.

Personal Information We Collect

The information we collect depends on how you interact with us and may include:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, such as products viewed or purchased, order history, returns, refunds, cancellations, and payment confirmation details.
  • Payment information. Payments are processed by Shopify and the payment providers available at checkout. We do not directly store complete payment card numbers.
  • Account information, such as login credentials, preferences, and saved settings, if you create an account.
  • Communications, including information you provide when contacting customer support or submitting a form.
  • Device and network information, such as IP address, browser type, device type, operating system, and unique device identifiers.
  • Usage information, such as the pages you visit, products you view, interactions with the Services, and referring website.
  • Marketing preferences, including whether you have subscribed to or opted out of promotional communications.

How We Collect Information

We may collect personal information:

  • directly from you, including when you place an order, create an account, submit a form, subscribe to marketing, or contact us;
  • automatically through cookies, pixels, log files, and similar technologies when you use the Services;
  • from Shopify and service providers that help us operate the store, process payments, prevent fraud, fulfill orders, provide customer support, analyze performance, or deliver marketing; and
  • from advertising, business, or other partners where permitted by law.

How We Use Personal Information

We may use personal information to:

  • provide and improve the Services;
  • process payments, fulfill and deliver orders, and provide tracking information;
  • handle returns, refunds, exchanges, warranty requests, and customer support;
  • create and manage customer accounts;
  • communicate about orders, the Services, and policy changes;
  • personalize the shopping experience and remember preferences;
  • send marketing communications where you have consented or where otherwise permitted by law;
  • measure the effectiveness of our website and advertising;
  • detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity;
  • enforce our terms and protect our rights, customers, and Services; and
  • comply with legal, tax, accounting, and regulatory obligations.

Where laws such as the UK or European Economic Area data protection laws apply, we process personal information under one or more of the following legal bases:

  • Contract: to process and deliver your order or provide a service you requested.
  • Legitimate interests: to operate, secure, and improve our business and Services, provided those interests are not overridden by your rights.
  • Consent: for activities such as certain marketing or non-essential cookies where consent is required. You may withdraw consent at any time.
  • Legal obligation: to comply with applicable laws and lawful requests.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

  • Shopify, payment processors, fulfillment partners, carriers, customer support providers, hosting and IT providers, analytics providers, and other vendors that perform services for us;
  • marketing or advertising partners where permitted by law and subject to your privacy choices;
  • parties you direct us to share information with, or where you otherwise consent;
  • professional advisers, insurers, auditors, or financial institutions;
  • government authorities or other parties when required by law, valid legal process, or to protect rights, safety, and security; and
  • a buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets.

We do not disclose personal information to third parties for their independent purposes unless described in this policy or permitted by law.

Shopify

Shopify collects and processes personal information about your access to and use of the Services to provide and improve its platform. Information submitted through the store may be shared with Shopify and service providers located in countries other than your own.

To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers">https://www.shopify.com/legal/privacy/consumers. Privacy requests involving information controlled by Shopify may also be submitted through Shopify’s Privacy Portal at https://privacy.shopify.com/">https://privacy.shopify.com/.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, remember preferences, understand site performance, help prevent fraud, and, where permitted, support analytics and advertising.

Where required, you can manage non-essential cookies through the cookie banner or privacy choices displayed on our website. You can also control cookies through your browser settings, although blocking certain cookies may prevent some features from working correctly.

Where legally required, we honor recognized opt-out preference signals, such as Global Privacy Control, as applicable to the browser and device sending the signal.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Even if you opt out of marketing, we may still send non-promotional communications about your account, orders, returns, or customer support requests.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • request access to or a copy of personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • request transfer of certain information in a portable format;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of certain targeted advertising, sale, or sharing of personal information as those terms are defined by applicable law; and
  • appeal a decision we make regarding a privacy request.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing a request. You may also use an authorized agent where allowed by law, but we may require proof of that authorization.

To submit a request, email support@deckaud.com. We will not discriminate against you for exercising an applicable privacy right.

Children’s Privacy

The Services are not directed to children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@deckaud.com so we can review and, where appropriate, delete it.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable requirements.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live. Where required, we use recognized safeguards for international transfers, such as approved contractual clauses or other lawful transfer mechanisms.

Third-Party Websites

The Services may link to websites or services operated by third parties. We are not responsible for the privacy or security practices of those third parties. Please review their policies before providing personal information.

Complaints

If you have a concern about how we handle personal information, contact us first so we can try to resolve it. Depending on where you live, you may also have the right to contact or lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or the Services. The revised version will be posted on this page with an updated “Last updated” date. We will provide additional notice where required by law.

Contact Us

For privacy questions or requests:

Email: support@deckaud.com
Support hours: Daily, 10:00 AM–7:00 PM (GMT+8)
Business mailing address: 1716 Capitol Ave, Suite 100, Cheyenne, WY 82001, United States

This business mailing address is not a return address. Contact support before returning any product.