Shipping Policy
Last updated: September 23, 2026
Thank you for shopping with DECKAUD. This Shipping Policy explains how we process, ship, and deliver orders placed through deckaud.com.
Order Processing
Orders are prepared and dispatched within 3–5 days after the order is placed. This processing period is separate from the delivery estimates below.
Once your order has shipped, you will receive a shipping confirmation email with tracking information. If your order contains multiple items, they may be shipped in separate packages. In that case, you may receive more than one tracking number.
Orders placed for a clearly marked pre-order or made-to-order item will follow the dispatch estimate shown on that product page.
Shipping Cost
DECKAUD offers free standard shipping on all orders to destinations available at checkout.
Import duties, taxes, or customs charges may apply to international orders depending on the destination. If these charges are not collected at checkout, they may be collected by the carrier or local customs authority. These charges are not shipping fees charged by DECKAUD and are determined by the destination country.
Estimated Delivery Times
Delivery times begin after an order has been dispatched:
- Asia: approximately 7–10 days
- Europe: approximately 8–15 days
- Other destinations: the available delivery estimate will be shown at checkout where possible. You may also contact us before ordering for assistance.
These are estimates, not guaranteed delivery dates. Customs processing, severe weather, carrier disruptions, public holidays, and other events outside our control may cause delays.
Tracking Your Order
When your order ships, we will send tracking details to the email address used at checkout. Tracking information may not appear immediately after the carrier receives the shipment.
If you have not received a shipping confirmation after the 3–5 day processing period, please check your spam or junk folder and then contact us at support@deckaud.com.
Address Changes
Please review your shipping address carefully before placing your order. If you need to correct an address, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
DECKAUD is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address issue, we will contact you to discuss the available next steps.
Delayed, Lost, or Missing Packages
If tracking has not updated for an extended period, or your order appears to be lost, contact us at support@deckaud.com with your order number. We will review the shipment with the carrier and work with you toward an appropriate resolution.
If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, ask household members or neighbors, and contact the carrier. If the package is still missing, contact us so we can assist with an investigation.
Damaged Packages or Incorrect Items
Please inspect your order when it arrives. If an item is damaged in transit, defective, missing, or incorrect, contact support@deckaud.com promptly. Include your order number and a clear description of the issue. Photos of the product and packaging may be requested so that we can resolve the matter.
For an issue caused by damage in transit or an error by DECKAUD, we will arrange an appropriate remedy, such as a replacement or refund, at no additional return shipping cost to you.
Contact Us
For shipping questions, contact:
Email: support@deckaud.com
Support hours: Daily, 10:00 AM–7:00 PM (GMT+8)