Returns & Refunds Policy

Last updated: September 23, 2026

We want you to feel confident ordering from DECKAUD. Eligible purchases may be returned within 30 days after delivery, subject to the conditions below.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. To start a return, email support@deckaud.com before sending anything back.

To be eligible for a return, the item must:

• be returned with all original parts, accessories, manuals, and packaging;
• be free from damage, modification, misuse, or excessive wear;
• include proof of purchase or the DECKAUD order number; and
• meet any product-specific return conditions clearly disclosed before purchase.

Do not send a return to the address printed on the original parcel or to our business mailing address. After your return is approved, our support team will provide the correct return instructions and return destination.

7-Day Real-World Test

Where a product page includes our 7-Day Real-World Test, you may carefully set up and test that product during the first seven days after delivery. A careful test does not by itself make the item ineligible for return.

The product must still be returned complete, undamaged, and without signs of misuse, modification, or excessive wear. The 7-day test is included within—not added to—the 30-day return window.

For return requests made from day 8 through day 30, the item should be unused and in its original condition, with all original packaging and accessories.

Free Returns

DECKAUD does not charge return shipping for an eligible, approved return. Contact us before shipping the item. We will provide a prepaid return method where available or arrange an equivalent return solution.

Returns sent without authorization, by cash on delivery, or to an address not provided by DECKAUD may be refused and may not qualify for reimbursement.

We do not charge a restocking fee for eligible returns.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact support@deckaud.com promptly. Include your order number and a description of the issue. We may ask for photos or video of the product and its packaging.

When the issue is confirmed, we will arrange an appropriate remedy, such as replacement parts, a replacement product, or a refund. DECKAUD will cover the approved return shipping when the issue resulted from transit damage or our error.

Items That Cannot Be Returned

A return may be declined if:

• the request is made more than 30 days after delivery;
• the product has been damaged through misuse, accident, unauthorized modification, improper installation, or failure to follow care instructions;
• parts, accessories, manuals, or original packaging are missing; or
• the item was clearly marked as final sale before purchase, except where consumer law requires otherwise.

Nothing in this policy limits rights that cannot legally be excluded in your country or region.

How to Start a Return

1. Email support@deckaud.com with your order number and the reason for the return.
2. Wait for return approval and the return instructions from our support team.
3. Repack the product securely with all original parts, accessories, manuals, and packaging.
4. Use the approved return method and keep the shipping receipt or tracking record until the return is complete.

Refunds

We will inspect the returned item and notify you whether the refund has been approved. Approved refunds are issued to the original payment method. We will initiate the refund without undue delay after approval, but your bank, card issuer, or payment provider may need additional time to post it to your account.

If only part of an order is returned, the refund will apply only to the approved returned item or items. Import duties, taxes, or customs charges paid directly to a carrier or government authority cannot be refunded by DECKAUD.

Exchanges

If you would like a different color or compatible model, contact us before returning the product. Availability cannot be guaranteed. Depending on stock and location, we may arrange an exchange or ask you to complete an approved return and place a new order.

Order Cancellations and Changes

If you need to cancel or change an order, email support@deckaud.com as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after the order enters processing or has been dispatched. If an order has already shipped, the 30-day return process applies after delivery.

Warranty Support

Warranty support is separate from the 30-day return window. If you experience a product issue after the return period, contact support@deckaud.com. Any warranty term stated on the applicable product page or supplied with the product will apply. Warranty support does not cover misuse, accidental damage, unauthorized modification, or normal wear and tear.

Contact Us

For return, refund, or warranty assistance:

Email: support@deckaud.com
Support hours: Daily, 10:00 AM–7:00 PM (GMT+8)